Citrus Pay Customer Care Toll Free Number| Payment/Recharge Complaints

Citrus Pay Customer Care Toll Free Number

Citrus Pay is one of the premier payment gateway which offers one-tap pay, and other innovative solutions to merchants and customers. Get Citrus Pay Customer Care Toll Free Number from here. No need to go anywhere as you can make your mobile recharges via Citrus Pay. This app lets you to send and receive from anyone who has a phone number or email.

So, transfer money to friends, colleagues and family members within seconds via this app. Just split canteen, movie, travel and party bills without any discomfort. A single tap on your mobile screen will enable all your payments securely. It is having more than 21 million registered users and around 8000 merchant partners. It team work with passion and experience to change the world of consumer payments in India. Citrus Pay Customer Care Toll Free Number supports 24/7 i.e. you can call anytime from anywhere on this number. The main fact is that, its prior attention is to puts the consumer needs at its priority. This corporation has also worked with renowned companies such as Apple, First Data, ICICI Bank, Cisco, and Yahoo.

 In case of any assistance, simply dial Citrus Pay Customer Care Toll Free Number which is here for your assistance. You can visit its head office too, the address of which is given underneath. Register your complaints via its e-mail Id.

Citrus Pay Customer Care Toll Free Number

Citrus Pay Customer Care Number: 020-67314141 (Operational from 9 AM to 8 PM, Monday to Friday and 10 AM to 6 PM, on Saturday and Sunday)

Type AddressE-Mail address
General3rd floor, Viraj Building above HDFC Bank branch, SV road, Khar(West) Mumbai 400052wallet@citruspay.com
EscalationsCustomer Care Head – PayU Payments Private Limited, 4th & 5th Floor,Icon Tower, Opposite KFC Restaurent, Baner Road, Baner Pune 411045.escalations@citruspay.com
Nodal OfficerNodal Officer – PayU PayU Payments Private Limited, 4th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon: 122002 nodalofficer@citruspay.com

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Time Estimate

Register your complaints on the below mentioned time.

Level 1 – Customer Service Team

  • Response to a user’s query/ concern – 24 Business hours
  • Follow-up queries – 48 Business hours
  • Customer grievances resolution process – 15 Business Days

Level 2 – Escalation Cases

  • Acknowledgement – 48 Business hours
  • Further response – 5 Business Days

Level 3 – Escalation Cases

  • Acknowledgement – 48 Business hours
  • Further response – 7 Business Days

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Citrus Pay Corporate Office

City NameCitrus Pay Address
Mumbai3rd floor, Viraj Building above HDFC Bank branch, SV road, Khar(West) Mumbai 400052
Pune5th Floor,Icon Tower, Opposite KFC Restaurent, Baner Road,Baner Pune 411045
Bangalore2nd Floor, No.947, 12th Main, HAL 2nd Stage, Indira Nagar, Ward No.72, Bangalore – 560038
Gurgaon35, Hartron Complex, Electronic City, Sector 18, Gurgaon (Gurugram), Haryana – 122001

 

Social Media Links of Citrus Pay

  • Facebook– www.facebook.com/CitrusPay/
  • Twitter-com/citruspay
  • LinkedIn– www.linkedin.com/company/citrus-pay/

FAQ’s about Citrus Pay

1: What is PayUmoney?

PayUmoney offers entire online payment solutions for both merchants and buyers. The main aspect is that product is free for merchants and bestows multiple selling tools like a free website/store, events and email invoicing. Along with this, it also acts as a Payment gateway for merchants who have website with shopping carts/platforms.

2: What is a Credit Card Chargeback?

If a dispute is raised by the customer, in such a case, refund facility as forced by the Cardholder’s bank is put into practice. Even, issuing bank may also initiate this method in case of any technical issue such as non receiving of authorization approval code. Chargebacks happens due to following situations on part of customer.

  • Unabe to recognize either the charge or payee on their credit card statement.
  • Non delivery of purchased product or service.
  • Trapped into victim of fraud and finally a claim is made regarding stolen credit card or usage without consent.
  • After purchasing a product, it came to be defective, damaged or not as it was described before.

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3: Tel the options in order to make Credit Card payment?

You can use any card such as Visa, MasterCard and AMEX in order to make secure payments with Citrus Pay.

4: I received my refund into my wallet. Now how can I get back in my source?

All you need to tap on Refund option under payment summary of ‘PayUmoney wallet’ dashboard. Go through these steps.

  • Visit its official site of Citrus Pay which is www.payumoney.com
  • Login to your account.
  • Move to Customer Dashboard.
  • Tap on ‘PayUmoney Wallet’ icon available on the left side.
  • Press ‘Refund’ option available on the right under the transaction summary.
  • At last, refunded amount will reflect in the source (card/bank account) within 3-5 working days (excluding Saturday, Sunday and bank holidays).

Finally, you get all Citrus Pay Customer Care Toll Free Number. You are free to dial Citrus Pay Customer Care Toll Free Number so as to sort out your query as soon as possible. To fetch detailed information concerning Citrus Pay offers, discounts or any other information, visit its Official Site

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