How To File Online Complaint In Consumer Court? Step By Step Procedure

How to File Online Complaint In Consumer Court

If you are a consumer and facing many types of problems, you have right to File Online Complaint in Consumer Court. But before filing complaint, first question arises in mind “How to File Online Complaint in Consumer Court”???? So, don’t be tensed. This page is created to tell Step By Step procedure to filing Complaint in Consumer Court. Consumers have so many problems regarding quality of brand, product or service, so they can solve their issues to file Complaint in Consumer Court through online mode. It depends on prescribed issues otherwise there are different types of complaint which filed by consumers.

To file Complaint in Consumer Court through offline method, you may visit the consumer court and submit the complaint form with necessary documents. Through online method, you may register your complaint by visiting official website. In the beneath section of this page, we have described complete procedure to file Online Complaint in Consumer Court. To the purpose of filling complaint forum, you have to read the below section carefully.

Consumer Court Customer Care Details

AddressDepartment Of Consumer Affairs, Krishi Bhawan. New Delhi – 110001
Phone Number1800-11-4000
TimingsAll Days Except National Holidays (09:30 AM To 05:30 PM) OR
SMS Number8130009809

Although we have some laws which protect the consumers to some extent which are listed as follows:

  • The Indian Contract Act, 1872
  • Sale of Goods Act, 1936
  • The Food Safety and Standards Act, 2006
  • Standards of Weights and Measures Act, 1976
  • The Dangerous Drugs Act, 1952
  • The Agricultural Produce ( Grading and Making) Act, 1937
  • The Indian Standards Institution (Certification Mark) Act , 1952 etcSee Indian Laws – Bare Acts for all the laws in India

How to File Online Complaint In Consumer Court

What is process to File Online Complaint in Consumer Court?

We all know that the king of market is consumer but due to competition, this was left far away. In the year of 1991, for the Indian Consumer Indian Govt. made many types of provisions, acts and right to give justice if he/she complaints against a firm. If you are filing consumer complaint, you may register it online mode because government has created a website where you may register your complaint. The website is

Through the help of following steps, you may file Online Complaint in Consumer Court:

  • First of all, you need to log on to the Official Website at
  • After visiting the website, you need to go the consumer complaint section and press link to register as consumer.
  • When you have successfully registered, need to choose the complaint type, if you want to file a complaint regarding Products / Service Provider / Others then select the 1st option.
  • After doing this, a user registration form will get and now have to fill this online registration form with the name, email, address and phone number of the complainant, and an user id and password have to be created.
  • If you want to file Complaints under Emblems and Names then you can mail to

Below given reason may be register for Complaint in Consumer Court:

  • If Quantity is low
  • Duplication of products
  • If the product is expired
  • Overcharged by the Retailer
  • If price are more than the MRP

Besides the above list the following can also file a Consumer Complaint:

  • Husband of the consumer
  • Relative of the consumer
  • Legal hers of the deceased consumer
  • Legal representatives of deceased consumers
  • Any person who is a beneficiary of the goods/services

Pecuniary Jurisdiction Of Consumer Forums

District ForumUpto Rs. 20 Lakhs
State CommissionRs. 20 Lakhs to Rs. 1 Crores
National CommissionExceeding Rs. 1 Crores

Who can file a complaint in consumer forum?

If you are file a complaint in consumer forum, you should be a consumer and The Central Government or any State Government, Any voluntary consumer association registered under the Companies Act, 1956 or under any other law for the time being in force and One or more consumers, where there are numerous consumers having the same interest.

We hope!!! You are satisfied from the above stated information about Complaint in Consumer Court. By following the above stated steps, you may easily File Online Complaint in Consumer Court. Still, you want to grab additional information, you are freely visit the official website.

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